Selected Approach
Patient Experience (Patient Journey) Improvement Framework
Problem AnalysisWe will visualize the patient's journey from arrival to payment, identify bottlenecks causing dissatisfaction, and derive solutions.
Since specific complaints about wait times are evident in Google reviews, it is ideal for organizing which processes should be prioritized for improvement from the patient's perspective.
Identify the patient visit process
Visualize all processes from when patients make reservations and visit the clinic until they return home, and grasp the current situation.
AI Insight
Key findings from this step
工程ごとの優先度を評価する
洗い出した各工程を、患者の不満度と改善インパクトの2軸で評価し、優先順位を可視化します。
AI Insight
Key findings from this step
優先課題への改善策を立案する
In the previous step, we identified high-priority issues (those with strong dissatisfaction and significant improvement impact). Now we will consider concrete solutions for these issues.
AI Insight
Key findings from this step
Formulation of an Execution Action Plan
Step 3で検討した具体策を、いつ、誰が、どのように進めるか具体的な計画に落とし込みます。
AI Insight
Key findings from this step
Summary and Next Steps
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