kalubo
User's Challenge

「Reducing Waiting Times at General Hospitals」

I am the administrative director of a regional core hospital. Patient satisfaction is a major challenge, as outpatient waiting times exceed two hours on average, leading to constant complaints. I would like to consider fundamental solutions, such as overhauling the reservation system and digitizing pre-examination questionnaires.

Selected Approach

Outpatient Process Improvement As-Is/To-Be Analysis

Problem Analysis

Identify current bottlenecks and develop specific measures to bridge the gap toward ideal operations.

From the perspective of an administrative director, this is ideal for creating a logical basis for overseeing hospital-wide operations and making major investment decisions, such as system overhauls.

Other Candidates:Wait Time Elimination Framework from a Patient Experience (UX) Perspective·Wait Time Root Cause Analysis and Countermeasure Matrix
01

Identify current wait time factors

Identify specific factors causing stagnation within the flow from patient arrival to departure.

Identify current wait time factors - Canvas

AI Insight

Key findings from this step

02

Evaluate the priority of issues

Organize the wait time factors identified in Step 1 along two axes—"Impact" and "Difficulty"—to clarify the priority of actions to be taken.

Evaluate the priority of issues - Canvas

AI Insight

Key findings from this step

03

Defining the ideal state and specific solutions

For high-priority issues, define ideal workflows utilizing digital technology and specific solutions.

Defining the ideal state and specific solutions - Canvas

AI Insight

Key findings from this step

04

Materializing the Action Plan

Clarify the schedule, personnel in charge, and necessary resources to realize the selected solutions.

Materializing the Action Plan - Canvas

AI Insight

Key findings from this step

Summary and Next Steps

HealthcareExecutive / OwnerEfficiency & Cost ReductionMid-size (301-1000 employees)
1/17/2026

Ready to solve your problem?

With kalubo, AI proposes the optimal framework for your challenges.

Start for Free