User's Challenge

「I want to streamline real estate brokerage operations.」

I am in charge of sales at a mid-sized real estate company with 60 employees. Business efficiency is a challenge for us, as updating property information and handling customer inquiries consume a lot of time, preventing us from focusing on activities that lead to closing deals. I want to improve our business workflows.

Selected Approach

Business Process Improvement (ECRS) Framework

Problem Analysis

We will organize current operations from the perspective of "elimination, consolidation, substitution, and simplification," and thoroughly reduce wasteful tasks that do not directly lead to closing deals.

This is ideal for identifying highly effective improvement measures in real estate brokerage, where many tasks are easily standardized, such as updating property information and administrative work.

Other Candidates:Sales Process and Bottleneck Resolution Analysis·Core and Non-Core Business Classification Framework
01

Identifying Business Tasks for Improvement

Write out the daily business tasks you are currently performing as sticky notes, listing as many as you can think of. This will establish a baseline understanding of the current situation that will serve as the foundation for improvements.

Identifying Business Tasks for Improvement - Canvas

AI Insight

Key findings from this step

02

Evaluate the Contribution and Time Required for Each Task

Visualize the degree to which each identified task contributes to closing deals and the actual time being spent on each task.

Evaluate the Contribution and Time Required for Each Task - Canvas

AI Insight

Key findings from this step

03

Formulating Improvement Proposals from the ECRS Perspective

効率の悪い業務(貢献度が低く時間がかかるもの)に対し、ECRSの4つの視点から具体的な改善策を検討します。

Formulating Improvement Proposals from the ECRS Perspective - Canvas

AI Insight

Key findings from this step

04

Planning New Business Workflows and Implementation Strategy

Convert the improvement measures derived from ECRS into concrete operational rules, and reallocate the time created to activities that lead to results.

Planning New Business Workflows and Implementation Strategy - Canvas

AI Insight

Key findings from this step

Summary and Next Steps

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