User's Challenge

「Improving digital literacy among the senior population」

I work as a staff member in the Information Policy Division of a local municipality with a population of 100,000. Addressing the digital divide is a major challenge, and while we provide digital utilization support for seniors, participation remains limited. I want to develop measures that can reach a broader range of seniors.

Selected Approach

Senior Behavioral Change Design Framework

Problem Analysis & Policy Planning

A methodology for identifying the psychological and physical "barriers" held by seniors and designing the motivation for them to participate.

This is ideal for digging into the root causes of psychological rejection or indifference regarding the current state of "limited participation" and deriving specific approaches to encourage action.

Other Candidates:Local Touchpoint Optimization Framework·As-Is/To-Be for Closing the Digital Divide for Seniors
01

Extraction of Psychological and Physical Hurdles

This identifies the specific reasons why seniors hesitate to use digital technology from both psychological and physical/environmental perspectives.

Extraction of Psychological and Physical Hurdles - Canvas

AI Insight

Key findings from this step

02

Evaluating the priority of hurdles

Organize the hurdles identified in Step 1 along two axes—ease of resolution and impact once resolved—to clarify the priorities for action.

Evaluating the priority of hurdles - Canvas

AI Insight

Key findings from this step

03

Generating ideas for solutions

We will expand on ideas for "motivation (triggers)" that solve high-priority issues and make seniors want to participate of their own accord.

Generating ideas for solutions - Canvas

AI Insight

Key findings from this step

04

Specification of measures and target setting

Detail the "triggers" devised in Step 3 into specific targets and implementation methods to create an actionable plan.

Specification of measures and target setting - Canvas

AI Insight

Key findings from this step

Summary and Next Steps

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