User's Challenge

「I want to improve last-mile delivery efficiency.」

I am the head of the delivery department at a local transport company. Improving delivery efficiency is a major challenge, as high redelivery rates and long working hours for drivers have become significant problems. I want to improve the delivery completion rate by promoting drop-off deliveries and introducing a route optimization system.

Selected Approach

Last-Mile Improvement & Execution Framework

Problem Analysis & Strategy Formulation

This is a framework for visualizing current issues, selecting the most effective measures—such as drop-off delivery or system implementation—and creating an execution plan.

Since there are clear objectives to reduce redelivery rates and shorten driver working hours, this method is ideal for organizing the priority of measures and translating them into concrete actions.

Other Candidates:Delivery Process Optimization & Comparison Sheet·Driver Burden Reduction: As-Is/To-Be Analysis

01

Identify issues at the delivery site

Visualize factors reducing delivery efficiency and specific challenges that place a burden on drivers.

AI Insight

Key findings from this step

02

Evaluate the priority of issues

Organize the identified issues along two axes—"Impact of Solution" and "Difficulty of Implementation"—to clarify the priority for action.

AI Insight

Key findings from this step

03

Defining Solutions and Evaluating Effects

For high-priority issues, organize the details of specific solutions, their expected effects, and concerns regarding implementation.

AI Insight

Key findings from this step

04

Formulate an Implementation Plan and Target KPIs

Define specifically when, by whom, and with what metrics the selected measures will be implemented.

AI Insight

Key findings from this step

Summary and Next Steps

Logistics & Transportation Manager Efficiency & Cost Reduction SMB (31-300 employees)

1/17/2026

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